Privacy Policy

Effective Date: 30 October 2025

Georges Holdings Pty Ltd (ABN [insert]) trading as Georges Cameras (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (georges.com.au), purchasing from us, subscribing to our marketing lists, or otherwise providing personal information to us, you agree to this Privacy Policy.



1. What personal information we collect


We may collect personal information such as:
• your full name, date of birth and contact details (email address, phone number, postal address)
• login credentials, account preferences and purchase history
• payment and transaction information (handled securely through payment gateways)
• device and browser data, cookies, IP address and usage analytics
• marketing preferences and consent records (e.g. whether you opted in to email or SMS)
• any information you provide when contacting us or engaging through social media.

We generally collect this information directly from you when you visit our website, make a purchase, subscribe to our marketing communications, or interact with us online or in-store.



2. Use of personal information


We collect, hold and use personal information to:
• process and fulfil your purchases, payments and deliveries
• create and manage your online account
• communicate with you about orders, returns and customer service matters
• send you marketing communications by email or SMS if you have provided consent
• improve our website, products and customer experience
• comply with legal obligations, prevent fraud and ensure website security.

We will only use your personal information for the purposes for which it was collected, or as otherwise permitted by law.



3. Marketing communications and Klaviyo consent


(a) Express and inferred consent
We use Klaviyo as our marketing automation platform to send promotional emails and SMS messages.
We will only send you marketing communications where we have a valid basis for consent under the Spam Act 2003 (Cth) and Klaviyo’s platform rules.

Consent is usually express (for example, when you tick an unchecked box or submit a form agreeing to receive communications) or, in limited cases, inferred from your relationship with us (for example, if you are an existing customer and we are marketing related products).

Consent for one channel (e.g. email) does not automatically include consent for another (e.g. SMS). Separate opt-ins are collected for each channel.

(b) How to withdraw consent

You can withdraw your consent or unsubscribe at any time by:
• clicking the “unsubscribe” link in an email;
• replying “STOP” to an SMS; or
• contacting us directly using the details below.

Unsubscribing from marketing messages will not affect transactional or service messages (for example, order confirmations).

(c) How Klaviyo handles your data

Klaviyo stores personal information (such as your email address, mobile number, and engagement data) on secure servers located primarily in the United States and the European Union.
We ensure Klaviyo is contractually required to handle this information in compliance with the Australian Privacy Principles, including implementing appropriate technical and organisational safeguards.

For details on Klaviyo’s practices, see https://www.klaviyo.com/legal/privacy-policy.



4. Cookies and analytics


Our website uses cookies and similar technologies to improve functionality and analyse site traffic.
Cookies help us remember your preferences, measure performance and personalise content or advertising.

You can control cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

We also use Google Analytics and similar tools to collect aggregated, non-identifiable data about site usage. This information helps us understand and improve our website performance.



5. Disclosure of personal information


We may disclose personal information to:
• payment processors, shipping and logistics providers
• third-party IT, web hosting and marketing service providers (including Klaviyo)
• analytics, fraud prevention and security service providers
• professional advisers, auditors and regulators (where required by law).

Some of these third parties may be located outside Australia. When we transfer information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs and this Privacy Policy.

We will never sell your personal information.



6. Storage and security


We store personal information on secure servers and systems managed by us and our service providers.
We apply reasonable physical, technical and administrative safeguards to prevent unauthorised access, modification or disclosure of your information.

If we become aware of a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.



7. Access, correction and deletion


You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below.

We will respond to all requests within a reasonable period and in accordance with the APPs.
If you withdraw consent for marketing communications, we will retain minimal information necessary to record your unsubscribe request.



8. Retention of information


We retain personal information only as long as needed for the purposes for which it was collected or as required by law.
Marketing consent and unsubscribe records are retained to demonstrate compliance with the Spam Act 2003.



9. Children’s privacy


Our website is not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have inadvertently collected such data, we will promptly delete it.



10. Links to other websites


Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those sites. You should review their privacy policies before providing any personal information.



11. Changes to this policy


We may amend this Privacy Policy from time to time.
The updated version will be published on our website with the effective date shown above.
Your continued use of our website or services after any changes take effect constitutes your acceptance of the revised policy.



12. Contact us


If you have questions, wish to access or correct your personal information, or want to make a privacy complaint, please contact:


Privacy Officer
Georges Holdings Pty Ltd (trading as Georges Cameras)

Email: info@georges.com.au
Phone: +61 2 9299 0177
Postal: Georges Cameras, 387 George St, Sydney NSW 2000

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.